Contact us & booking

CANCELLATION POLICIES WINTER 2021 / 22

Hôtel les Chamois will process your cancellation requests according to the cancellation conditions. If you book a non-cancellable and non-refundable promotional rate, you will not be able to claim any refund from us under any circumstances.

1. Up to 21 days before the date of arrival: no cancellation fees
2. From 20 days to 14 days before the date of arrival: cancellation fee of 50% of the total amount of the reservation
3. From 13 days before the date of arrival: cancellation fee of 100% of the total amount of the reservation

COVID-19 SPECIFICITY (ONLY FOR DIRECT BOOKING)

• You must have a valid vaccination certificate of Covid-19 to Switzerland and for some leisure (bars and restaurants) If you want to cancel because of that: the normal cancellation conditions apply.

• You (the client) cancel your stay because you have COVID-19. You are subject to our normal cancellation policies.
• You cancel for fear of being contaminated with COVID-19: Normal cancellation conditions apply.
• Cancellation of an event due to COVID-19 restrictions: normal cancellation conditions apply.
• Verbier ski area closure due to government decision: Normal cancellation conditions apply. In case this decision is made under 15 days before your arrival the cancellations fees are 50 % on total amount. Then you ll receive for the same amount a credit note valid for 2 years.
• You are leaving early due to COVID-19 (quarantine in your country): Normal cancellation conditions apply. Possibility of a credit note valid for 2 years for non-refunded nights
• You cancel your stay due to confinement, a quarantine imposed on your return or border closures due to COVID-19. Full refund of your reservation if the cancellation occurs at least 1 day before the date of arrival and if this situation wasn’t already relevant the day of your booking.
• We are closed or placed in quarantine by decision of the authorities and cannot accommodate you: Cancellations at no cost to the customer and return of the advances paid (no damages in your favor)